DAMAGED PARCELS & PRODUCTS

Should you in the rare occasion receive a damaged parcel or product please do not open it and keep it remained sealed. Please contact us by phone or email as we will arrange a collection for the damaged parcel or dispatch a new parcel. We advise all customers to open their parcels over a surface which can be easily cleaned if a nail lacquer/paint spills onto it. MIA Laurens Paris does not hold any responsibility for a house hold product, furniture or surrounding that may become damaged due to a product or parcel arriving damaged. MIA Laurens Paris will compensate for the damaged product by a replacement or money back. MIA Laurens Paris will not compensate for surroundings, furniture, clothing or in house items which may become affected or damaged by the damaged parcel or product.

CANCELLATION, RETURNS AND REFUNDS

You have certain rights under the law. These include:

That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;

A right to cancel your order within 14 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).

Cancellation can be communicated by writing to us at this address Laurens Cosmetics Ltd. 142/12 St Stephen street. Edinburgh. Scotland. EH3 5AA or via email at sales.uk@laurens-cosmetics.com

RETURN OF NON-FAULTY GOODS

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

You notify us via email at sales.uk@laurens-cosmetics.com, or write to us at this address, Laurens Cosmetics Ltd. 142/12 St Stephen street. Edinburgh. Scotland. EH3 5AA that you are cancelling your purchase no later than the 14 working days after the day on which you received your product.

you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged;

you will be responsible for the cost of returning the product to us, unless it is faulty or incorrect Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price and original delivery charge of any goods returned no later than 28 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

We cannot accept the return of any products that have been used or have had the seal broken.