ORDERS PROCESSING, SHIPPING COSTS AND DELIVERY TIME

MIA COSMETICS USA LLC, is committed in keeping the personal information from customers that visit our website and use on line store and services accurate, confidential, secure and private.

Standard orders must be placed by 1:00 PM ET to start processing the following day. Processing time usually takes 1 business day and orders will arrive within 3 to 6 business days from when the order have been processed. Delivery times will depend on orders placed between Monday – Friday, excluding federal holidays:

Federal holidays are the following:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Orders will be ship via USPS or UPS. Please see below for costs involved

Shipping Method Costs Total Delivery Time
Standard Shipping for orders under $ 30 $4.75 3-6 business days
Standard Shipping for orders between $ 30 -$ 59 $3.95 3-6 business days

The delivery is considered made from the moment in which the product has been made available to the customer at the place of delivery indicated by the customer.

Only people who are at least 18 years of age will be able to process orders through our store. The User that makes use of MIA COSMETICS USA LLC, guarantees that it has at least that age as well as the veracity of the set of registration data provided to LAURENS. In any case, the User will be solely responsible for the false or inaccurate statements made and the damages caused to LAURENS or to third parties for the information provided.

The risk of the products (among others, the loss, impairment or theft) will be transmitted to the customer from the moment in which the product order has been made available to the customer in accordance with the provisions of these General conditions.

MULTIPLE SHIPMENTS

If there is a case where you place an orden and we have to slip it, you may receive multiple shipments until we fulfill it. There will not be any additional shipping charges for it.

RETURNS

The customer has the possibility to exercise his right of withdrawal on the purchase of products made in our store within fourteen working days according to the calendar of your locality, from the reception of the order at the chosen delivery address.

The products must be in perfect condition, must not have been used and must retain their original labels.

LAURENS reserves the right to refuse the right to return products in cases of violation of the provisions of these specific conditions.

In order to proceed with product returns, within fourteen working days following receipt of the order, you must send an email to the address: salesUSA@laurens-cosmetics.com indicating the affected order number as well as the product or products to be returned.

Then LAURENS will contact you to arrange the shipping of the product. LAURENS will reject the receipt of any refund made sent in “Cash on Delivery” mode.

Once the request for the right of withdrawal has been received by the buyer and once the merchandise object of the return is in possession, LAURENS will proceed to the examination of the products received and then the return will be made.

The refund of the amount paid for the purchase of returned product will be done as soon as possible and, always subject to the provisions of these terms and conditions.

The customer may make returns of products received in poor condition, either by tare or factory defect, (provided that such defects were not due to manipulation or improper use by the user), or that they have been damaged in transport.

The claim in case of receipt of a damaged product should be made as soon as possible, being necessary to occur within 24 hours after receipt of the order so that it can be covered by transport insurance.

LAURENS reserves the right to refuse the right to return products in cases of violation of the provisions of these particular conditions.

To proceed with product returns with a factory defect, you must send an e-mail to the following address: salesUSA@laurens-cosmetics.com indicating the affected order number as well as the product or products to be returned and a detailed list of the defects appreciated in them.

We will contact the customer to arrange collection.

Then the collection of the products subject to return will be arranged. Except for the defect or tare valued, each product to be returned must be unused and with all its labels in perfect condition.

Once in possession of the merchandise object of return, LAURENS will proceed to the examination of the received products.

Proof of the existence of a manufacturing defect and provided that the aforementioned conditions are met, LAURENS will proceed to process with the corresponding manufacturer or distributor the replacement thereof with another of identical characteristics.

If replacement of the product is not possible, LAURENS will inform the customer of said circumstance and proceed to pay the customer the amount corresponding to the purchase of the product.

In the case of receipt of products in poor condition attributable to the transport of the same, and provided that its replacement is not possible, LAURENS will proceed to pay the user the corresponding amount as soon as possible.

CUSTOMER SUPPORT

If you need to contact us about your order or have any questions about the online store, send an e-mail to salesUSA@laurens-cosmetics.com

Schedule: Monday to Friday from 9am to 6 pm

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